Sasa Sadness

This morning I woke up and was insanely excited cause an email from Sasa.com was waiting in my inbox. Good news about my order, right? WRONG.  Instead of the dispatch/shipping notification I've been waiting 2 weeks for, I got a "processing error" email.  I have no idea what that means but apparently it's not going to even begin to process and leave the place before Oct. 10.  Good thing I'm not ordering medical supplies or I'd be dead by then.

Lesson: while Sasa does have an incredible stock and great deals, if possible, buy your foreign products local.  Unfortunately, what I bought I can't all find in one place.  But I probably wouldn't have bought it if I knew I was going to have to wait that long :( OR I would have waited to buy it after the 27th? What's wrong w/ the purchases placed before then? It's kinda not fair that the people who placed orders more recently get processed and can have their things before us pre-27th-ers.

But I'm done ranting.  Especially since the Hong Kong processing center can't hear me and will continue to goof up with their priorities/stocking.

Ciao,

Jessie


PS.  This is what the unfortunately email actually looked like:

Dear valued customer,

Re: Order processing was suspended

We deeply regret to inform you that due to some products availabilities show discrepancy with our system record. Hence, order processing will be suspended for further 10-14 business days. For orders purchased before September 27, 2010 (HK Time: GMT +8) will be processed after October 10, 2010. We hereby apologize for any delay and inconvenience caused.

Whilst resume order processing, we may send the “Product out of stock notice” to you again if sort of varies remained. Alternatively, we will send a “Dispatch Notification “email to you after we have dispatched your order. You can kindly login to “my account” to review “order history” for any updates.

【Note】

·             Since no changes will be accepted, should you would like to cancel the entire order, please kindly email to cancel_order@sasa.com, we will follow up accordingly.

·             Once an order is being packed or dispatched, order can not be cancelled.

Upon learning from the error and rest assured that we have registered this case for our ongoing service review and improvement, we would like to offer a small gift. Simply enter“sep74975839” under the promotion code field on the "Shopping Basket" page. The gift will be delivered to you together with the order. (Please take note this code will be valid from Sep 15, 2010 to Oct 31, 2010 and is to be used once.  Sasa.com reserves the right of final decision on any questions regarding these free gifts).

Thank you for your patience and understanding. Should you have further queries, please feel free to contact Sasa.com customer services hotline (852) 2975 3747 or by email tocontact us. We are always ready to serve you.  Thank you.